Bad apples hurt the reputation of property managers

By Phil McCarroll | 07 Aug 2015

An experienced property manager believes there are four common areas where members of her industry fail to meet the needs of their clients.

Renee Chad, general manager of Diligent Property Management, believes like all professions the reputation of property managers suffer due to the actions of a few, but there are still areas that can be improved.

“Unfortunately, with many industry sectors there are always a handful of individuals or businesses who choose to not do the right thing, subsequently damaging the reputation of an industry,” Renee said

“What I have noticed happen in these situations is that people tend to predominantly notice the pockets of poor practice, amplify them and as a result new assumptions and myths about an industry develops and flourishes,” she said.

As an established player in the industry, Renee has plenty of experience with clients coming to her after sub-par experiences with previous managers or agencies, and more often or not it involves one of a small handful of reasons.

Renee identified poor communication, poor inspection practices, lack of follow through on presenting matters and high staff turnover within management agencies as the main reasons why people become frustrated with property managers.

“When people switch across to us we have a conversation with them about why and at least one of those four factors will come up,” she said.

“We find a lot of it comes down to people’s expectations, people will be promised all this great service and then after a month or two it all drops off and they’re left feeling let down about the whole experience.”

For Renee there are a number of relatively simple steps that people can take to ensure they find somebody who will fulfil their needs.

“Word of mouth is a great way to find out, whether it be talking to other investors or having a look at the forums on the internet to see what people are saying.

“If you can speak to actual clients that’s a great way to find out how somebody operates and you should try to find out more than just the basics like how long somebody’s been operating for or how many properties they manage.

Property Management is a people business and you want to find somebody with the right capabilities  for that, things like if they can build and sustain positive relationships with people, are they good at de-escalating situations and managing expectations; you want somebody who demonstrates a balanced perspective to meet the needs of  both the tenant and landlord.”

Your Investment Property can put you in touch with a local, reputable Property Manager.

Top Suburbs : tiwi , belmont , new farm , scarborough , spearwood


Get help with your investment property

Do you need help finding the right loan for your investment?

When investing in property, it is important to make sure that you not only have the lowest available rate that you can get, but also have the correct loan features for your needs.

Just fill in a few details below and we'll then arrange for a local mortgage broker to contact you and work out what features or types of loans are right for your needs. We'll even help with the paperwork. Plus an appointment is free.

How soon would you like a mortgage?
What is your Annual Household Income i $
Do you currently own any Investment Properties?
Do you own your own residence?
How much equity do you have in all your current properties?
First Name
Last Name
Where do you live?
What number can we reach you on?
E-mail address
We value your privacy and treat all your information seriously - you can check out our privacy policy here